Talk to a person.
Email is the front door. One inbox, read by the people who build the work. Most notes get a reply the same day, often within a few hours during the work week.
hello@ponodata.comthe one address
Same dayduring the work week
Directthe team that writes the code
Plainif it is not our lane, we say so
What to send
Three lines are plenty.
A short, specific note moves fastest. You do not need a formal brief.
S-01
What you need
Name the thing in plain words: the dataset, the feed, the tool, the page, or the problem. Rough is fine. We will ask for the rest.
S-02
Your deadline
Tell us when you need it, even if the answer is no rush. A real date helps us tell you up front whether we can hit it.
S-03
A link, if you have one
A source URL, a sample file, a screenshot, or the site you want changed. One link saves a round of back-and-forth.